• Service Highlights From only £100 Set-Up Fee

    From only £15 per month service rental

    Clever Caller ID (CLI) based routing

    Full Web Based Real-time Configuration

Interactive Voice Response (IVR)

Interactive Voice Response (IVR) solutions lets you automate processes, direct calls to the most appropriate resource & lets customers Self Serve (Account balances, PIN Resets etc..) to ensure that your call centre agents and customer services representatives are dealing with core calls rather than all calls. We can even route calls depending on exactly who is calling or just by the area they are calling from…

It doesn’t matter if you are a small business with 2 employees or a global business with multiple offices that follows the sun – we can help with all of your IVR service requirements.

"In fact we can help with business communication solutions in ALL business SECTORS"

Our IVR solutions provide all of the standard features and functionality that you would expect from a hardware based solution without the expense or hassle, plus a whole host of very clever additional routing solutions.

Our high Level Features are:

Real-time web based self administration of all features & menu structures via any Internet connected PC

The status of every call of your IVR services in real-time from any Internet connected PC

Upload and administer your own IVR service prompts and also allow you to create prompts via leading Text to Speech (TTS) technology

Unlimited calls within the IVR to allow your campaigns and calls to “burst” without worrying about capacity

Great range of output options: HTTP request, email, SMS, FTP to ensure we can easily pull information in and out of our IVR services in real-time

All calls can use our CALL RECORDING service

In depth real-time & historic REPORTING solution to allow you to see every detail of every call

Unlimited calls queued in our network so you can vastly reduce your current fixed costs by reducing line rentals

Route calls based on Caller ID (CLI) information, to allow preferred customers to reach the top of the queue faster for example …

Use our AGENT DESKTOP solution for great call control to ensure you supply the best service to your customers

All calls can use our CALL RECORDING service to provide a constant record of all calls

In depth real-time & historic REPORTING solution. Every call uniquely logged for over 400 elements of detail reported on per call

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